14 Days Free Returns

Your satisfaction is very important to us. In case the product doesn’t meet your expectations or you changed your mind, you can return your device for free. Please use the below form to receive your free return label. After 14 days have passed since you received your order, we unfortunately can’t offer any refunds.

For pre-loved devices, you can return your undamaged device within 14 days after delivery for a full refund. To be eligible for a return, your item must be sent back in the same condition it was purchased, be free of any passcodes and iCloud/Google accounts and include all accessories it came with. In case there are obvious signs of use or the device was damaged after receipt, we will grant you no refunds and send the device back to you.

For Brand New devices, you can return your unopened & undamaged device within 14 days after delivery for a full refund. Please note that we only accept unopened and sealed devices that are in the original packaging. In case the device was opened or damaged after receipt, we will grant you no refunds and send the device back to you.

When will I receive my refund?
After you submit the below form, our customer service team will reach out to you and provide you with a return label within 3 working days. As soon as our vendor receives the returned product, it will be inspected and after which we will initiate the refund within 4 working days. It will take several more days until the refund is reflected on your bank statement. In case it isn’t shown 7 working days after you received the refund notification from us, please get in touch with us via email to support@reebelo.co.nz .

 

12 Months Warranty

Unlike most electronics and secondhand stores, Reebelo is fully confident in the devices we offer for sale - that's why every device comes with a free warranty. Depending on the device type, the warranty is provided either by the manufacturer or by our vendors with the same terms as the manufacturer’s warranty. In case of any defects observed during the warranty period, your device will be repaired or replaced (in case it’s non-repairable), for free.

 

2-Year Device Protection With ReebeloCare

ReebeloCare provides comprehensive protection against damages and defects that compromise device functionality covering both hardware and software components of the device it is purchased with. When you purchase ReebeloCare, your device is covered for a total duration of 24 months from the date of purchase so you get complete peace of mind knowing it is protected in case anything goes wrong.

 

What's covered?

All devices purchased on Reebelo come with a 12-month warranty. With ReebeloCare, you get an additional 12 months of warranty protection (total duration of 24 months) from the date of purchase to cover you in case of any software or hardware malfunctions or manufacturer-related defects, free of charge.

In addition, ReebeloCare also covers up to one accidental damage including any physical damage to the screen and/or the other internal & external components from the date of purchase till the first 24 months.

A nominal service fee is required to be paid by customers claiming accidental damage:

Device Value	Service Fee
Under $500	$99 inc GST
$501 - $1200	$199 inc GST
$1201 - $2000	$249 inc GST

 

What is NOT covered?

 

How does it work?

After you submit the form below, our customer service team will reach out to you and provide you with a free return label as soon as possible (on average, within 24 business hours). As soon as our vendor receives the returned product, it will be inspected and repaired/replaced. In case neither repair nor replacement is possible, we will arrange for a partial or full refund for the product in cash or store credit. We aim to settle all our claims within 5 working days.

Please note that repaired devices or replacements can only be sent out after our vendor has received, inspected, and repaired the device. You are responsible for packing the device securely for shipping. Any damage or loss while in transit is the sender's responsibility. Ownership of ReebeloCare 24 Months Device Protection cannot be transferred. All user accounts (e.g. Apple ID/Passcode/Google) must be disabled or removed in order for smooth processing. Any liability towards associated user accounts resides with the customer.

 

Change of Mind

We hope you are satisfied with our products and services. In case you feel that the product does not meet your specific requirements, you can email us. to cancel your ReebeloCare protection within the first 14 days of purchase and we will arrange for a full refund of the price paid for your ReebeloCare protection.

 

Warranty & Refund Form

Please kindly fill in all available details. Our team of experts will investigate the issue and get back to you as soon as possible on the next steps.